Additional precautions will be taken for any vulnerable customers. This will include temporary heating.
The team will be working in-line with the energy regulator Ofgem’s required standards for Priority Services Customers.
Some properties have vulnerable people living in them. How will you ensure they are kept comfortable during the appliance testing period?
Gas appliance safety checks
- Why do you need to carry out gas safety checks on my appliances?
- Will the gas appliance safety checks cost me anything?
- What will happen during the safety checks?
- Why have I been given a carbon monoxide alarm?
- Are there any risks associated with the safety checks?
- How long will the safety checks take?
- Who is carrying out the safety checks? How will I know they are qualified?
- What data are you collecting during the gas appliance safety checks and how will it be used?
- What if I don’t agree to have my appliances checked?
- How do I set up a time to have my appliances checked?
- Do I have to be at home for the safety checks to be done?
- Will the appointments take place during the normal working day/week?
- Will my gas supply be disconnected during the appliance check?
- Some properties have vulnerable people living in them. How will you ensure they are kept comfortable during the appliance testing period?
- What happens if one of my appliances isn’t working properly?
- Will there be any say on replacement appliances? i.e. colour, style etc
- What are the blends of gas that will be checked on my appliances?
- What if one of my appliances goes wrong after the engineers have left?
- What if I change my mind about having my appliances checked?
- What if I am not at home when the engineers arrive?
- Why do I need a gas safety certificate?
- Will you be checking the appliances again before a live trial?
- There is a long gap between the gas safety appliances tests and a live trial, what happens if something changes with my appliances between now and then?
- What are the risks if appliances aren’t checked?
- Will I be able to use my appliances as normal after the safety checks?