Why do you need to carry out gas safety checks on my appliances?
The safety checks in your home will provide important information to help the Health & Safety Executive (HSE) decide whether...
Gas appliance safety checks
Will the gas appliance safety checks cost me anything?
No. The checks and any associated costs will be paid for by the HyDeploy project.
What will happen during the safety checks?
Why have I been given a carbon monoxide alarm?
The monitor has been given to you as part of your normal gas safety check to provide extra safety protection...
Are there any risks associated with the safety checks?
A thorough risk assessment of the process has been carried out, led by gas testing specialist company, Kiwa. This risk...
How long will the safety checks take?
The gas appliance safety checks will take approximately 2 hours.
Who is carrying out the safety checks? How will I know they are qualified?
The checks will be carried out by two qualified gas engineers. These will be a local Gas Safe Registered Engineer,...
What data are you collecting during the gas appliance safety checks and how will it be used?
The following data will be collected from your home:- Details of your domestic gas appliances (make, model and approximate age)....
What if I don’t agree to have my appliances checked?
You can decide not to have your gas appliances safety checked. It is highly recommended that you do have your...
How do I set up a time to have my appliances checked?
To book your appointment, click here or call 01782 733777. Groups of properties have been allocated 2-3 week slots for...
Do I have to be at home for the safety checks to be done?
No. If you prefer, you can leave your keys with the Keele Estates department on the day of your scheduled...
Will the appointments take place during the normal working day/week?
Most appointments will take place between Monday-Friday between the hours of 9.00am and 4pm. If you require an appointment outside...
Will my gas supply be disconnected during the appliance check?
Yes. Your gas supply will need to be disconnected for the tests to be carried out safely. Temporary heating can...
Some properties have vulnerable people living in them. How will you ensure they are kept comfortable during the appliance testing period?
Additional precautions will be taken for any vulnerable customers. This will include temporary heating. The team will be working in-line...
What happens if one of my appliances isn’t working properly?
The standard gas safety check will follow the industry standards for testing gas appliances. In the unlikely event that this...
Will there be any say on replacement appliances? i.e. colour, style etc
Replacement boilers will be high standard Worcester Bosch units, consistent with usual practice in Keele own properties on site. For...
What are the blends of gas that will be checked on my appliances?
A specialist gas testing engineer will check the performance of your appliances with three bottled gases, one of these will...
What if one of my appliances goes wrong after the engineers have left?
When the engineers leave your property you will be left with details of who to contact if you have any...
What if I change my mind about having my appliances checked?
If you decide not to have your appliances checked on the day the engineers will leave. The Keele Estates Energy...
What if I am not at home when the engineers arrive?
If you are not at home at your scheduled appointment time, we will leave a contact card asking you to...
Why do I need a gas safety certificate?
The Gas Safety Certificate will give you assurance that safety checks have been carried out on all of your gas...
Will you be checking the appliances again before a live trial?
Your appliances will not be checked again before a live trial. However, you will receive a free service for your...
There is a long gap between the gas safety appliances tests and a live trial, what happens if something changes with my appliances between now and then?
If you replace one of your appliances or you are concerned about the performance of one your appliances ahead of...
What are the risks if appliances aren’t checked?
If your appliances aren’t safety checked by the HyDeploy team there will be no evidence of the performance of your...
Will I be able to use my appliances as normal after the safety checks?
Yes. Your gas supply will be re-connected and checked before the engineers leave.