The Estates and Development office will be the first point of contact for complaints and concerns relating to HyDeploy. This is the normal process for raising an issue with energy supply at Keele.
How will you deal with complaints and concerns?
About HyDeploy
- What is HyDeploy
- Why is Keele involved?
- Which parts of the campus are involved in HyDeploy?
- Why do you want to inject hydrogen into the normal gas network?
- Why has this particular area of the campus been chosen for HyDeploy?
- What is happening in Phase 1?
- I’m a householder/tenant in the HyDeploy area, what do I have to do?
- I visit/work in one of the buildings in the HyDeploy area, how will it affect me?
- I live/work on a part of the campus that isn’t in the proposed HyDeploy trial area. How will HyDeploy affect me?
- How is it being financed and will there be any cost to me?
- Will HyDeploy cause any disruption on the campus?
- What are the benefits of HyDeploy?
- How much of a difference could 20% hydrogen make to UK carbon emissions?
- Exactly how much hydrogen will be blended with natural gas in a live trial?
- Why is the hydrogen level set at a maximum of 20%?
- How long does HyDeploy run for and what happens when?
- What is the environmental benefit of using hydrogen?
- What happens in Phase 1?
- How long would a live trial last?
- How many homes/buildings are included in the proposed HyDeploy trial area?
- Will you stop using hydrogen after a live trial, and remove the infrastructure?
- How would a live trial affect my gas bill?
- How is Keele University involved?
- Will there be any impact on the day to day operations of the university?
- How was approval given for HyDeploy at the University?
- Is the Keele Estates & Development Directorate involved in HyDeploy?
- What is the difference between the blended gas for HyDeploy and old Town Gas?
- In a live trial, will I notice any difference to the way my appliances work with a blend of hydrogen and natural gas?
- How will personal data from householders be used and/or protected?
- What will happen to personal data once HyDeploy has ended?
- How will data from my house (e.g. my gas appliances) be used and/or protected?
- What happens if householders/tenants in the proposed trial area refuse to participate in HyDeploy?
- Will you be looking at 100% hydrogen injection as part of HyDeploy?
- Have you made any changes to the project since the original funding application?
- How will you deal with complaints and concerns?
- Will those directly impacted have any say on the location of the infrastructure and the timing of the trial?
- How will you be letting the whole university community know about HyDeploy?
- Who is involved in HyDeploy?
- What are the roles and responsibilities of the HyDeploy project partners?
- What role does the Health and Safety Laboratory have?
- What role does Ofgem have?
- Who has overall control and final say on HyDeploy?